RVA Group is committed to respecting your privacy, and the privacy of every visitor to its web site and each person completing the online enquiry form. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.

1. Designated Data Controller
   
   1.1. Should you have a question about the data we store, our contact details are:
   
   The Data Protection Officer
   RVA Group
   Kinetic Business Centre
   Theobald Street
   Borehamwood
   WD6 4PJ
   Email: office@rvagroup.org
   Telephone: +44 208 387 1323

2. How will we use the information about you?
   
   2.1. The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.
   
   2.2. This information will not be disclosed to anyone outside of RVA Group or its associated companies, partners, and other companies with which the group has arranged services for your benefit.
   
   
3. Access to your information and correction
   
   3.1. We expect the information we hold to be accurate and up to date.
   
   3.2. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information.
   
   3.3. To request:

• The personal information we hold about you;
• That we delete the personal information we hold about you; or,
• To instruct us to correct any errors,
  
  please contact the Data Controller at the address shown above.

4. What information do we collect about you?
   
   4.1. The type of information that we will collect on you, and you voluntarily provide to us on this website, and when completing and submitting an enquiry form, includes:

• Your IP address;
• Your name;
• Your address, postcode and country;
• Your telephone number(s);
• Your company name and position in company;
• Your website;
• Your email address;
• Enquiry information; and,
• Any other data collected from contact forms.
  
  4.2. We may, in further dealings with you, extend this information to include commercial and, where applicable, confidential information in relation to services discussed and/or provided, records of conversations, contracts and other documentation, and financial transactions. 
  
  4.3. You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a prospective supplier or service user in an efficient and effective manner.

5. On what legal basis do we collect your information?
   
   5.1. The legal basis for processing your data is based on your:

• specific consent;
• performance of a contract;
• compliance with a legal obligation;
• your vital interest; and/or,
• our legitimate interest,
  
  that we will have requested or stated at the point at which the information was initially provided, therefore we will not store, process, or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so.
  
  5.2. Unless we are precluded from doing so by law, you have the right to remove your consent at any time by contacting us and requesting that processing of your details be restricted or deleted.

6. How long will we store information about you?
   
   6.1. Unless otherwise required by law, your data will be stored for a period contractually agreed or required as part of a service agreement, or for a period until either deletion is requested by you, or the information is deemed no longer of relevance to either party, at which point the data will be archived and subsequently deleted from our systems.
   
   
7. Protection of Personal Information
   
   7.1. RVA group takes precautions, including administrative, technical, and physical measures, to safeguard your data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
   
   7.2. RVA Group uses industry-standard efforts to safeguard the confidentiality of data, including encryption, firewalls, and SSL (Secure Sockets Layer).
   
   7.3. The group has implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.
   
   
8. Cookies
   
   8.1. This site uses cookies – these are small text files that are placed on your device to help this website to provide a better user experience. In general, cookies are used to retain user preferences, to store information, and to provide anonymised tracking data to third party applications such as Google Analytics.
   
   8.2. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others.
   
   8.3. The most effective way to do this is to disable cookies in your browser.
   
   8.4.  We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
   
   
9. Google Analytics
   
   9.1. This website sets “first party” cookies through its use of Google Analytics.
   
   9.2. We use Google Analytics to provide us with non-personal site analytics, which in turn help us improve this website.
   
   9.3. Google Analytics tracking uses cookies in order to provide meaningful reports about web site ‘visitors’ but they do not collect personal data about you.
   
   9.4. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies.
   
   9.5. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than rvagroup.org.
   
   9.6. Further detailed information on Google Analytics cookies can be found here.
   
   
10. Other websites
    
    10.1. Our website contains links to other websites.
    
    10.2. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
    
    
11. Changes to our privacy policy
    
    11.1. We review this privacy policy regularly and may modify it from time to time. We will place any updates on this webpage. By continuing to use this website after such changes have been made, you acknowledge and agree you have read, understood, and accept the changes. This privacy policy was last updated on 01 September 2021.
    
    
12. How to contact us
    
    12.1. Please contact us if you have any questions about our privacy policy or information we hold about you. Our contact details are:
    
    The Data Protection Officer
    RVA Group
    Kinetic Business Centre
    Theobald Street
    Borehamwood
    WD6 4PJ
    Email: office@rvagroup.org
    Telephone: +44 208 387 1323
    
    
13. How to lodge a complaint
    
    13.1. If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioners Office.